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Last updated: July 30, 2026
At Avero & Co, we want you to be satisfied with what you receive. If something isn't right, this policy explains exactly how to return it and what to expect.
You may request a return within 30 days of the delivery date of your order.
To be eligible for a return, your item must be:
Items that show signs of wear, or that have been damaged through misuse or improper care, cannot be accepted.
Contact us before sending anything back. Returns shipped without prior authorisation cannot be processed and may be refused by the carrier.
Email support@averoandco.us or call +1 307 213 8984 and include:
We will reply within 1–2 business days with a return authorisation number and the correct return address. Please write the authorisation number clearly on the outside of the parcel.
If your order arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery with photos of the item and of the shipping packaging.
Once we have reviewed your request, we will send a replacement or issue a full refund, including all shipping costs, at no charge to you.
We cover return shipping when the item is defective, arrived damaged, or is not the item you ordered. We will provide a prepaid return label.
You cover return shipping for all other approved returns, including change of mind, sizing, and colour. We recommend a tracked service, as we cannot process a refund for a parcel that does not reach us.
Once your return arrives, we inspect it within 2 business days and email you the outcome.
Approved refunds are issued to the original payment method within 5–10 business days. The exact time it appears on your statement depends on your bank or card issuer.
The original shipping charge you paid is refunded only when the return is the result of an error on our part.
For a different size or colour, the fastest route is to return the original item under this policy and place a new order.
If an item arrived defective or damaged, we will replace it with the same item free of charge, subject to availability.
Orders can be cancelled free of charge at any point before they are processed for shipment, which is normally within 1–2 business days of purchase.
Once an order has been processed or shipped, it can no longer be cancelled and must be handled as a return under this policy.
Avero & Co
A brand operated by L.C Innovations Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: support@averoandco.us
Phone: +1 307 213 8984
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET
Website: https://averoandco.us