Shipping Policy

Last updated: July 30, 2026

Thank you for shopping with Avero & Co. This policy explains where we ship, how long it takes, and what happens if something goes wrong in transit.

Where We Ship

We currently ship to addresses within the United States, including Alaska and Hawaii.

We are not able to ship to:

• P.O. Boxes
• APO, FPO, and DPO addresses
• Destinations outside the United States

Every order requires a street address where a carrier can deliver.

Order Processing

Orders are picked, packed, and handed to the carrier within 1–2 business days of payment being authorised.

We process orders Monday through Friday. Orders placed on a weekend or a public holiday begin processing on the next business day.

You will receive a shipping confirmation email with your tracking number as soon as your parcel leaves us.

Delivery Times and Costs

Standard Shipping

• Processing: 1–2 business days
• Transit: 5–7 business days
• Total estimated delivery: 6–9 business days from the day you order
• Cost: [à compléter — ex. $4.95, or free on orders over $75]

Shipping charges are always calculated and shown at checkout, before you confirm payment. There are no fees added after purchase.

Delivery estimates are given in good faith but are not guaranteed.

Carriers

We ship with [à compléter — ex. USPS and UPS]. The carrier for your order is shown in your shipping confirmation email.

Tracking Your Order

Your tracking number is included in your shipping confirmation email. Please allow up to 48 hours for the carrier to register the first scan — until then, the number may show no movement. This is normal and does not mean your parcel is lost.

Delays

Occasionally a parcel takes longer than the estimate. The usual causes are severe weather, carrier backlogs, peak periods, and local disruption.

Once a parcel has been handed to the carrier, its transit is outside our control. If your order is running significantly late, contact us and we will open an enquiry with the carrier on your behalf.

Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing checkout. If you spot a mistake, email us immediately at support@averoandco.us.

If your order has not yet been processed, we will do our best to correct it, though we cannot guarantee a change once packing has begun. Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the new shipping cost, or refunded for the value of the goods.

Missing or Undelivered Parcels

If your tracking has not updated for 7 business days, or if it shows as delivered but you cannot find your parcel, contact us and we will investigate with the carrier.

Please first check with anyone else at your address and look in the usual safe places, since carriers sometimes leave parcels out of sight. If the carrier confirms the parcel is lost, we will send a replacement or issue a full refund.

Damaged Orders

If your order arrives damaged, contact us within 7 days of delivery at support@averoandco.us with:

• Your order number
• Photos of the damaged item
• Photos of the outer shipping packaging

We will send a replacement or issue a full refund, including shipping, at no cost to you. Full details are in our Return & Refund Policy.

Returns

To return an item, please read our Return & Refund Policy first. Contact us for authorisation before sending anything back — we will provide the correct return address.

Contact Us

Avero & Co
A brand operated by L.C Innovations Group LLC

30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: support@averoandco.us
Phone: +1 307 213 8984
Hours: Monday–Friday, 9:00 AM – 5:00 PM ET